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Links of note for today:

  • Roseabeth Moss Kanter tells us we must first dread change before we can master it.  I don’t know if we have to dread it.  A best practice for strategy professionals is a recurring evaluation of the market they operate in–both current and future states.  You don’t need to be scared out of your wits by a potential change to do the things she suggests (e.g. What will disrupt us? Who is starting to eat away at our proposition? What is emerging to replace us?  And then develop a strategy accordingly to deal with the answers).  Maybe I’m getting hung up on the language she uses (e.g. nightmares, dread, etc.)…
  • A few items about Netflix today: 1) A great story in the Chicago Tribune that details how Netflix manages to get your movies to you so quickly.  Lot’s of interesting logistical tidbits, but the one stat about QA caught my eye: percentage of mistakenly shipped discs for the one factory=less than a quarter of a percent (hat tip Noah Brier); 2)  Scott Berkun takes a look at the Netflix “culture deck” making the rounds.  He provides his perspective on the good, the bad, and the weird.  I am particularly interested in how the plan to avoid the trap of growing out of a flexible, innovative firm and into a stifled, regimented, status-quo firm.  Not sure they will solve the problem.  There seems to be several barriers to avoiding such a trap, such as natural growth of the organization and the entrenchment of ideas and interests overtime by earlier innovators (as Scott notes).  I am staring to think more and more than the whole Protean Corporation idea may be a plausible approach.
  • Twitter has issues with patent infringement.  I’d love to hear a patent attorney’s opinion on this, but I can’t imagine the patents aren’t very generic in nature.
  • As a follow up to my post on Apple and Amazon: Amazon vs. Barnes & Noble.